Privacy Policy

Effective Date: May 27, 2025

This Privacy Policy describes how Remote Admin Sp. z o. o. (hereinafter referred to as “Pentestica,” “we,” “us,” or “our“), with its registered office in Katowice at ul. Chorzowska 150, 40-101 Katowice, Poland, entered into the Register of Entrepreneurs under KRS number: 0000708177, NIP (Tax ID): 6342915958, REGON: 368933620, acting as the Data Controller, collects, uses, shares, and protects your personal data when you use our website located at https://pentestica.com (hereinafter referred to as the “Site“).

1. Information We Collect

We collect data in the following categories:

A. Information You Provide Voluntarily

Contact Information: Name, email address, phone number (optional), and any other data you choose to provide via our contact forms.
Inquiry Content: Information contained within the messages or inquiries you submit through contact forms, email, or other communication channels.
Preferences: Any information regarding your communication preferences with us.

B. Information Collected Automatically

When you use the Site, we automatically collect certain technical data, including:

Technical Data: IP address, browser type and version, language settings, device type, operating system, date and time settings, and browsing session information.
Activity Data: Information about your interactions with the Site, such as pages visited, clicks, time spent on pages, referral sources, cookies, and other unique identifiers.
Location Data: Approximate location data based on your IP address, provided you have consented to this.

C. Information from Other Sources

We may receive data about you from third-party advertising and analytics platforms, such as Google Analytics.

2. Purposes of Data Processing

We process your personal data for the following specific purposes:

Service Delivery & Customer Support: To respond to inquiries submitted via forms or email, provide service quotes/estimates, offer technical support, and fulfill the services you have requested.
Website Improvement: To analyze usage data to improve the functionality, content, user experience, and structure of our Site.
Marketing (With Consent): To send you information regarding new services, special offers, events, and blog articles, and to personalize our marketing communications.
Security: To ensure the security of the Site, protect against fraud and abuse, and detect/respond to potential threats (a core priority given the nature of our cybersecurity services).
Legal Compliance: To fulfill our obligations under applicable laws and regulations.

3. Legal Basis for Processing

Under the General Data Protection Regulation (GDPR), we process your data based on the following legal grounds:

Consent: When you have explicitly agreed to processing for specific purposes (e.g., marketing). You have the right to withdraw this consent at any time.
Contract: When processing is necessary to perform a contract for services or to take steps at your request prior to entering into a contract.
Legitimate Interest: When processing is necessary for our legitimate interests, such as analyzing web traffic to improve our services and ensuring the security of our Site.
Legal Obligation: When we are required to process data to comply with a legal obligation to which we are subject.

4. Data Sharing and Disclosure

We do not sell, rent, or trade your personal data to third parties. Your data may be shared with the following categories of recipients:

Authorized Personnel: Our employees and associates who require access to data to perform their duties (service delivery, support) are strictly bound by confidentiality agreements.
Service Providers: Trusted third-party vendors who assist us in operating our business, such as hosting providers, traffic analysis tools, and mailing systems (e.g., Google Analytics, MailChimp). These entities act as data processors under data entrustment agreements and process data solely on our behalf.
Legal Authorities: Public authorities, courts, or other government bodies, if disclosure is required by law.

5. Cookies and Similar Technologies

Our Site uses cookies and similar tracking technologies (such as tracking pixels). Cookies are small text files stored on your device (computer, smartphone, tablet) when you visit the Site. We use them to:

Ensure the proper functioning of the Site.
Remember your preferences (e.g., language, settings).
Facilitate user login and authorization.
Analyze Site traffic and gather statistical data (via Google Analytics).
Deliver tailored advertising content (optional, based on your consent).

Managing Cookies:

You can control how cookies are used through your web browser settings. Please note that disabling cookies may affect the functionality of the Site. Refer to your browser’s “Help” documentation for instructions on managing cookies.

We utilize analytics tools like Google Analytics. For details on how Google handles data, please review their privacy policy at: https://policies.google.com/privacy.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal data against loss, unauthorized access, disclosure, alteration, or destruction. These measures include:

Encryption: Use of SSL (HTTPS) certificates to encrypt connections to our Site.
Access Control: Restricting access to personal data strictly to personnel who need it to perform their job functions.
Training: Regular data protection training for our staff.
Technical Defenses: Deployment of firewalls, antivirus software, and other cybersecurity defenses.
Maintenance: Regular updates of systems and software to patch vulnerabilities.

7. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by law.

Contact Form Data: Retained for the duration necessary to answer your query and handle any subsequent communication.
Marketing Data: Retained until you withdraw your consent or object to the processing.
Regulatory Data: Retained for periods mandated by applicable laws (e.g., tax or accounting regulations).

8. Your Rights

Under applicable data protection laws (GDPR), you have the following rights:

Right of Access: To request confirmation as to whether we process your data and, if so, to access that data.
Right to Rectification: To request the correction of inaccurate data or the completion of incomplete data.
Right to Erasure (“Right to be Forgotten”): To request the deletion of your data where there is no legal ground for continued processing.
Right to Restriction: To request that we limit the processing of your data under certain circumstances.
Right to Portability: To receive your data in a structured, commonly used, machine-readable format and to transmit it to another controller.
Right to Object: To object to processing based on legitimate interests or for direct marketing purposes.
Right to Withdraw Consent: To withdraw your consent at any time (without affecting the lawfulness of processing based on consent before its withdrawal).
Right to Complaint: To lodge a complaint with a supervisory authority (in Poland: Prezes Urzędu Ochrony Danych Osobowych) if you believe our processing infringes data protection laws.

To exercise any of these rights, please contact us at hello@pentestica.com.

9. Changes to This Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with an updated “Effective Date.” We encourage you to review this Policy periodically.

10. Contact Us

If you have any questions, concerns, or complaints regarding this Privacy Policy or our data practices, please contact us:

Email: hello@pentestica.com
Phone: +48 518 496 986
Mail: Remote Admin Sp. z o. o., ul. Chorzowska 150, 40-101 Katowice, Poland.

Data Controller Details:

Remote Admin Sp. z o. o.

ul. Chorzowska 150, 40-101 Katowice, Poland

KRS: 0000708177 | NIP: 6342915958 | REGON: 368933620